Governance & Trust Policies
These public policy pages explain the principles Pro Class applies to complaints, conduct, equality, quality, credential security, privacy and use of the public website. Where detailed operational procedures or timeframes are not formally published, this website does not invent them.
Governance and trust resources
Complaints
How a complaint about Pro Class certification processes, personnel, certificants or providers is raised and handled.
View policy →AvailableAppeals
How an appeal against an eligibility, examination or certification decision is submitted and reviewed.
View policy →AvailableStatement of Impartiality
The Pro Class commitment to impartial certification decisions based on objective evidence.
View policy →AvailableCode of Ethics & Professional Conduct
The ethical and professional principles expected of applicants, candidates and certificants.
View policy →AvailableCertification Status
What each certification status means and how status is controlled.
View policy →AvailableLogo & Certification Mark Use
Correct use of the Pro Class name, logo and certification marks.
View policy →AvailableAccessibility
Accessibility of the Pro Class website and how to request support.
View policy →AvailableCookie Policy
How cookies and analytics consent are handled on this website.
View policy →AvailableMalpractice & Maladministration
How suspected malpractice, maladministration and credential misuse are addressed.
View policy →AvailableEquality & Diversity
Pro Class principles for fair access, treatment and appropriate adjustments.
View policy →AvailableQuality Assurance
How Pro Class protects standards across qualification, certification and centre activity.
View policy →AvailableCertificate Security
How credential records, verification and status controls support certificate integrity.
View policy →AvailablePrivacy
How personal information and website data are handled.
View policy →AvailableTerms of Use
Terms applying to the Pro Class public website and its information.
View policy →AvailableReasonable Adjustments & Special Considerations
Fair access and appropriate support without changing the standard that must be met.
View policy →AvailableConflicts of Interest
Identifying, declaring and managing interests that could affect impartial decisions.
View policy →AvailableWhistleblowing
A route for raising serious concerns about wrongdoing or risks to Pro Class standards.
View policy →AvailableRecognition of Prior Learning
Principles for considering relevant prior learning where an applicable qualification permits it.
View policy →AvailableLearner Registration & Certification
Principles governing accurate learner registration and controlled issue of Pro Class credentials.
View policy →AvailableEnquiries About Results
How questions about assessment or examination results can be raised for appropriate review.
View policy →