Governance & Trust
Complaints
Anyone may submit a complaint about a Pro Class service, process or conduct matter.
How complaints are handled
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There is no routine complaint fee.
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Acknowledgement target: 5 working days.
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Normal resolution target: 30 calendar days.
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Complex cases may take up to 60 calendar days with notice.
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Complaints are handled confidentially as far as reasonably possible.
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Good-faith complaints should not result in retaliation.
Complaints Form
Next step
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