Quality Assurance
Pro Class quality assurance supports consistent qualification, certification and approved-centre activity. Training is delivered by approved independent centres, while Pro Class maintains standards, quality requirements and credential controls.
Core quality controls
Programmes and certifications operate against defined Pro Class requirements and specifications.
Organisations must be approved before representing themselves as Pro Class approved centres.
Applicable assessment and examination requirements must be followed consistently.
Pro Class maintains responsibility for official qualification and certification records.
Monitoring and evidence
Pro Class may use records, centre information, assessment evidence, complaints, verification data, reviews or other appropriate information to monitor whether applicable requirements are being met. This public page does not publish detailed centre-audit criteria while Approved Centre Requirements remain on hold.
Corrective action
Where a quality issue is identified, Pro Class may require clarification, evidence, corrective action or another proportionate response under the applicable programme or centre process. Serious or repeated issues may affect approval, assessment, certification or credential status where the relevant rules permit.
Continuous improvement
Pro Class should use relevant feedback, quality findings and operational experience to improve standards, guidance and controls while keeping decisions evidence-based and appropriately documented.