Approved Training Centres

Policies an Approved Training Centre must align with

An Approved Training Centre operates its own policies and procedures. They must align with the approved Pro Class public policies below.

Pro Class does not currently publish downloadable sample policy templates.

The pages below are the approved Pro Class public policies. An Approved Training Centre should write its own policies and procedures, appropriate to its size and operation, and make sure they are consistent with these. If a Pro Class template is issued in future it will be published here.

Policy areas

Align your centre policies with these

Equality & diversity

Fair access, treatment and appropriate adjustments for learners.

View policy Quality assurance

How standards are protected across qualification and centre activity.

View policy Malpractice & maladministration

How suspected malpractice, maladministration and misuse are addressed.

View policy Learner registration & certification

Registering learners and issuing qualification credentials correctly.

View policy Recognition of prior learning

When prior learning may be recognised, and the evidence required.

View policy Reasonable adjustments & special considerations

Supporting access without changing the required standard.

View policy Complaints

How complaints are raised and handled.

View policy Appeals

How appeal rights work and how an appeal is submitted.

View policy Enquiries about results

How a result enquiry is raised.

View policy Conflicts of interest

Identifying and managing conflicts that could affect decisions.

View policy Whistleblowing

Raising concerns safely.

View policy Certificate security

Protecting credential records, verification and status.

View policy Logo & certification mark use

Correct use of the Pro Class name, logo and certification marks.

View policy Equality of access to examinations

How Pro Class controls examination delivery.

View policy

Training and professional certification are separate.

Approved Training Centre approval covers training and qualification delivery. Pro Class controls professional certification examinations, eligibility decisions, scoring and certification decisions. An Approved Training Centre is not an examination centre and does not make certification decisions.

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